RETURNS
We honestly believe that you will love your Street Royalty Clothing! However, in the event that you are unhappy with your purchase , we will happily accept your return providing it meets the below criteria:
- Full price & sales* items can be returned for a full refund (less shipping) up to 30 days after receiving the product. (*this does not include sale items)
- We are unable to offer exchanges for wrong size, however you can simply return the incorrect size for an in-store credit and repurchase the correct size.
- Return shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. Street Royalty Clothing takes no responsibility for missing parcels without proof of delivery.
- Returns must be received in their original, unworn condition, with all packaging, tags and labels attached. Street Royalty Clothing reserves the right to refuse a return that does not comply with company standards and will return the garments at the customer's own expense.
- Refunds and in store credits will be issued once returns have been received and approved for credit.
- Store credits are valid for 12 months from the date of issue.
TO INITIATE A RETURN, PLEASE FOLLOW THE STEPS LISTED BELOW:
- Email [email protected]
- Please include your order number and reason for return (Faulty Item, Wrong Size, Incorrect Item Sent etc)
- Faulty Items - please include photos that clearly show the fault and the Street Royalty Clothing logo
- An item is deemed ‘Faulty’ or ‘Not Acceptable Quality’ if:
- There is a manufacturing fault
- The product has been damaged during transit
- It is unfit for purpose.
- It is significantly different from the description or image.
- It is received damaged on arrival.
- The sizing/measurements do not match the size chart of the garment on the website (this is not an incorrect size choice)
Please note that general wear and tear over time, damage caused by incorrect washing, neglect or misuse is not considered a manufacturing fault.